We’ve been losing parts out on the road w/ warranty value & need your help. Repairs being made over the road often receive parts replacements that are under after market warranty as well as OEM Warranty. Once a driver leaves the repair facility, the parts are usually lost forever. We’re reminding all of an existing policy for drivers to assist us in parts return by making sure to take parts with you. The part can be returned to the first terminal you come to & will be forwarded to Williamston for processing of the warranty claim. Once you’re at a terminal please make a tag w/ your unit # & date if possible. Write on the part w/ a paint pen if necessary. It’s import that your unit # be on the part, as it may take a week or two to make it to Williamston.
From time to time drivers will be asked to truck-mail these parts to Williamston. Again your help makes a big impact on our ability to process claims timely. For the most part, we’re talking about Alternators, Starters, Batteries, & other small items that will easily tuck away in a small spot. Most drivers are already doing these things to assist us, & your help is appreciated. We’re bringing attention to this as an effort to make everyone aware of the impact your help can make. Thank You in advance for your help in this matter.
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